Patriots Auto Body

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(978) 735-4441

Terms and Conditions

Effective Date: November 12, 2026

Welcome to Patriots Auto Body. By accessing or using our website (https://patriotsautobody.com/) and our auto body repair services, you agree to be bound by the following Terms and Conditions.

1. Services Provided

Patriots Auto Body provides collision repair, dent removal, auto painting, frame straightening, and related automotive restoration services. All services are subject to availability and physical vehicle inspection.

2. Estimates and Pricing Adjustments

  • Phone and Remote Quotes: Any price quote or estimate provided over the phone, via email, or through online messaging is strictly a preliminary approximation based solely on the description or photos provided by the customer without a physical inspection of the vehicle.

  • In-Person Inspection & Price Variance: Final pricing is determined only after our technicians perform a thorough, hands-on inspection of the vehicle at our facility. Once the vehicle is brought in, if the actual damage is found to be more or less extensive than initially described, including hidden structural or internal damage discovered during disassembly, the final price may vary accordingly. We will notify you of any necessary adjustments and obtain your approval before proceeding with additional repairs.

3. Authorization of Repairs and Parts

  • Work will not begin until the vehicle owner (or authorized insurance representative) signs a formal repair authorization.

  • Depending on your preference and insurance policy coverage, repairs may utilize Original Equipment Manufacturer (OEM), aftermarket, or recycled parts, which will be disclosed on your written estimate.

4. Insurance Claims

While we assist customers in communicating with insurance providers, the vehicle owner remains ultimately responsible for payment of all authorized repairs, including deductibles and any charges not covered by insurance.

5. Payment and Vehicle Release

  • Payment in full (or applicable deductible) is due upon completion of repairs before the vehicle is released.

  • Patriots Auto Body reserves the right to hold a mechanic’s lien on any vehicle with an unpaid balance in accordance with applicable state laws.

6. Warranty

Patriots Auto Body offers a [Insert Warranty Terms, e.g., Limited Lifetime Warranty] on workmanship and paint for as long as you own the vehicle, excluding normal wear and tear, subsequent accidents, rust, or damage caused by improper care.

7. Limitation of Liability

Patriots Auto Body is not responsible for personal items left inside vehicles during repair. Please remove all valuables prior to dropping off your vehicle. To the fullest extent permitted by law, our website and its content are provided “as is” without warranties of any kind.

8. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any revised terms.

9. Contact Information

For questions regarding these Terms and Conditions, please contact us: